Shipping policy

Thank you for shopping at Lightbridge Americas. Please read this policy carefully before making a purchase.

Lightbridge Americas Last updated: October 7, 2026

Shipping Policy

Processing Time

Orders are processed and prepared for shipment after payment confirmation. Your order will then be shipped approximately 12-14 business days (excluding weekends and holidays) after processing. You will receive an email/SMS notification once your order has shipped.

Shipping Rates & Delivery Times

We offer FREE standard shipping on all orders to the United States and Canada via FedEx. Estimated delivery time is 7-14 business days from our warehouse in Austria, Europe. Delivery times are estimates and aren't guaranteed. Delays may occur due to carrier issues, weather, customs processing, or other factors beyond our control.

Shipping Destinations

We currently ship to the United States and Canada. All customs fees, import duties, and taxes are covered by Lightbridge Americas, no surprise charges for the customer.

Order Tracking

Once your order ships, you'll receive a FedEx tracking number via email.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your item, or if your package is lost in transit:

Contact FedEx directly with your tracking number to file a claim
Notify us at support@thelightbridge.com with your order number and FedEx reference number

Please note: Lightbridge Americas is not responsible for lost or stolen packages confirmed delivered to the address provided at checkout. Please contact FedEx directly to inquire about coverage and claim procedures.

Damaged-in-Transit Packages or Missing contents

If your shipment arrives damaged or with missing items, please follow these steps immediately:

Report to FedEx Upon Delivery
Inspect your shipment at the time of delivery.
If damage or missing items are discovered, refuse the shipment or note the damage on the delivery receipt.
Contact FedEx immediately on the day of delivery to file a damage claim.
The carrier's investigation window closes quickly for high-value shipments, so timely reporting is critical.
Document All Damage Thoroughly
Take clear photographs and/or videos of:
* The damaged packaging/box
* All damaged items from multiple angles
* Any missing items or packaging materials
* Serial numbers or product codes (if visible)
Keep all original packaging materials as evidence and document the date, time, and condition of delivery.
Report to Lightbridge Support
Email support@thelightbridge.com with:
* Your order number
* Photos/videos of the damage
* A detailed description of what was damaged or missing
* Proof of FedEx notification (screenshot, reference number, or receipt)
Submit this report within 24 hours of delivery for fastest resolution.

Important: Claims for items damaged in transit or missing from the shipment must be reported to BOTH FedEx AND to our support team on the day of delivery. Claims submitted after this window may not be honored, as carrier investigation windows close quickly for high-value shipments.

Our team will work with you and FedEx to resolve the issue, but timely documentation and reporting to both parties are essential for a successful claim.

For questions about returns, exchanges, or other concerns, please refer to our separate Return & Refund Policy or contact us at support@thelightbridge.com.