Refund policy

Thank you for shopping at Lightbridge Americas. Please read this policy carefully before making a purchase.

Lightbridge Americas Last updated: October 7, 2026

Return Policy

Return Window

All sales are final. We only accept returns in two cases: (1) the item was damaged during transport, or (2) the item has a manufacturer defect present at the time of delivery. Returns due to change of mind, incorrect selection, or customer-caused damage are not accepted.

Please note: Certain US states provide statutory consumer protections that may override this policy. If you believe you are entitled to such protections, please contact support@thelightbridge.com for more information.

Condition Requirements

To qualify for a full refund, returned items must be:

In the condition received - not further used or altered after the defect or damage was discovered
In the original, unaltered packaging, including all inserts, foam, and the intact UPC/barcode
Accompanied by all included accessories, cables, manuals, blank warranty cards, and any free gifts or bundled items
Returned with proof of purchase (order number or receipt)

Items are inspected upon return. If the damage or defect is determined to be customer-caused, Lightbridge Americas reserves the right to refuse the return or apply a restocking fee of up to 15% of the item's purchase price.

Damaged-in-Transit or Defective Items

If your item arrives damaged or with a defect, please follow these steps immediately:

Report to FedEx Upon Delivery
Inspect all items at the time of delivery.
If damage or defect is discovered, refuse the shipment or note the damage on the delivery receipt.
Contact FedEx immediately on the day of delivery to file a damage claim.
The carrier's investigation window closes quickly for high-value shipments, so timely reporting is critical.
Document All Damage or Defects Thoroughly
Take clear photographs and/or videos of:
* The damaged packaging/box
* All damaged items from multiple angles
* Any defects or manufacturing issues
* Serial numbers or product codes (if visible)
Keep all original packaging materials as evidence and document the date, time, and condition of delivery.
Report to Lightbridge Support
Email support@thelightbridge.com with:
* Your order number
* Photos/videos of the damage
* A detailed description of what was damaged or defective
* Proof of FedEx notification (screenshot, reference number, or receipt)
Submit this report within 24 hours of delivery for fastest resolution.

Important: Claims for items damaged in transit or missing from the shipment must be reported to BOTH FedEx AND to our support team on the day of delivery. Claims submitted after this window may not be honored, as carrier investigation windows close quickly for high-value shipments.

If items were damaged during transport, have manufacturer defects, or incorrect items were delivered, please report on the day of delivery as written above. We'll arrange a repair, exchange for the same or an equivalent model, or a full refund at our discretion.

How to Start a Return

Email support@thelightbridge.com with your order number, a description of the issue, and photos of the item and packaging.
We'll issue a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. Please arrange return shipment through your preferred carrier and retain tracking information for your records.

Refund Policy

Processing Refunds

Once we receive and inspect your returned item, we'll notify you of your refund status. Approved refunds are issued to your original payment method:

Credit/debit card: 5-7 business days after inspection

Refund Amount

Full item price minus any applicable restocking fee.

Damaged, Defective, or Incorrect Items

For reported in time transport damage, manufacturer defects, or incorrect items, we'll arrange a repair, exchange for the same or an equivalent model, or a full refund at our discretion.

Exchanges

We offer exchanges for items damaged in transport or with manufacturer defects. Mail-in exchanges are typically processed within 3-5 business days of receipt.

Limitation of Liability

Lightbridge Americas is not responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchased from us. Our liability is limited to the monetary value of the merchandise only.

Cancellations

Orders can be cancelled or modified within 12 hours of placing the order, provided they have not yet shipped. Contact us as soon as possible at support@thelightbridge.com to request a cancellation.