Shipping, Return & Refund Policy

Last updated: July 01, 2026

Thank you for shopping at Lightbridge Americas. Please read this policy carefully before making a purchase.

Shipping Policy

Processing Time

Orders are processed within 2–3 business days (excluding weekends and holidays) after payment confirmation. You will receive an email/SMS notification once your order has shipped.

Shipping Rates & Delivery Times

We offer FREE standard shipping on all orders to the United States and Canada via FedEx. Estimated delivery time is 7–14 business days from our warehouse in Austria, Europe. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, or other factors beyond our control.

Shipping Destinations

We currently ship to the United States and Canada. All customs fees, import duties, and taxes are covered by Lightbridge Americas — no surprise charges for the customer.

Order Tracking

Once your order ships, you'll receive a FedEx tracking number via email.

Lost, Stolen, or Damaged-in-Transit Packages

Lightbridge Americas is not responsible for lost or stolen packages confirmed delivered to the address provided at checkout. If your tracking shows delivered but you haven't received your item, contact FedEx directly and notify us at support@edgestonebright.com.

Claims for items damaged in transit or missing from the shipment must be received within 2 business days of delivery. Claims submitted after this window may not be honored, as carrier investigation windows close quickly for high-value shipments.

Return Policy

Return Window

All sales are final. We only accept returns in two cases: (1) the item was damaged during transport, or (2) the item has a manufacturer defect present at the time of delivery. Returns due to change of mind, incorrect selection, or customer-caused damage are not accepted. All claims must be submitted within 10 days of receipt.

Condition Requirements

To qualify for a full refund, returned items must be:

In the condition received — not further used or altered after the defect or damage was discovered
In the original, unaltered packaging, including all inserts, foam, and the intact UPC/barcode
Accompanied by all included accessories, cables, manuals, blank warranty cards, and any free gifts or bundled items
Returned with proof of purchase (order number or receipt)

Items are inspected upon return. If the damage or defect is determined to be customer-caused, Lightbridge Americas reserves the right to refuse the return or apply a restocking fee of up to 15% of the item's purchase price.

How to Start a Return

Email support@edgestonebright.com with your order number, a description of the issue, and photos of the item and packaging.
We'll issue a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping Costs

For approved returns (transport damage or manufacturer defect), Lightbridge Americas covers all return shipping costs.

Refund Policy

Processing Refunds

Once we receive and inspect your returned item, we'll notify you of your refund status. Approved refunds are issued to your original payment method:

Credit/debit card: 5–7 business days after inspection

Refund Amount

Full item price minus any applicable restocking fee.

Damaged, Defective, or Incorrect Items

Report transport damage, manufacturer defects, or incorrect items within 2 business days of delivery at support@edgestonebright.com with photos of the item and packaging. We'll arrange a repair, exchange for the same or an equivalent model, or a full refund at our discretion, at no cost to you.

Exchanges

We offer exchanges for items damaged in transport or with manufacturer defects. Mail-in exchanges are typically processed within 3–5 business days of receipt.

Limitation of Liability

Lightbridge Americas is not responsible for any consequential or incidental damages resulting from the sale or use of any merchandise purchased from us. Our liability is limited to the monetary value of the merchandise only.

Cancellations

Orders can be cancelled or modified within 12 hours of placing the order, provided they have not yet shipped. Contact us as soon as possible at support@edgestonebright.com to request a cancellation.